The Secrets of Marketing in a Web 2.0 World - WSJ.com: Don't control, let it go!
Read: The Secrets of Marketing in a Web 2.0 World - WSJ.com.
Their conclusions (hey... sounds familiar;): Don't control, let it go. Embrace experimentation. Resist the temptation to sell, sell, sell. Listen to -- and join -- the conversation outside your site. Give consumers a reason to participate. Don't just talk at consumers -- work with them throughout the marketing process.
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