One of my 'best' talks on this topic, at the DoLectures in beautiful Wales, in 2010
138 posts categorized "Consumer Insights"
June 13, 2012
May 17, 2012
Roger Tagholm at Publishing Perspectives just published a nice review of the World eReading Congress in London, on Tuesday, where I had the pleasure of doing the opening keynote. The 6MB low-res PDF can be downloaded via this link: Download Ereading congress london gerd Leonhard (note: this is quick version, better resolution soon on Slideshare).
Here are the best snippets from Roger's review (and the rest of it is a good overview, as well!)
By Roger Tagholm
"Access not ownership, relationships not transactions and concerns over who owns the channel to market – these were some of the themes of the second World E-Reading Congress which began in London on Monday. Once again, organizers Terrapin had assembled a powerful line-up of speakers who provided a one-stop take on what is happening in the digital space. From “haptic technology” (from the Greek Haptikos, “pertaining to the sense of touch”) to “lean back” readers, this was also the place to get a jargon update and phrase fix.
The View from a Futurist
Media Futurist Gerd Leonhard kicked things off. He believes the debate will soon be about access, not ownership and said that “for those over 30 it’s very hard to understand this switch. There will be some ownership, but it won’t grow. With music, iTunes sales are flat, but streaming is growing. It will happen with books. A Spotify for books will come. If a student wants 300 books, he’ll buy a three-year subscription”. Small examples of that already exist, but Leonhard means on a mass scale, such as that being contemplated in Brazil “where the government is looking to buy 100 million devices for students so they don’t have to buy the physical books”.
He believes there is more to the future than walled gardens and that “humans need meaning, not just cool technology. In the end, meaning is money. Apple has meaning, even though it is a totally walled garden — an oligopoly, a cult.” During the next three to five years he thinks we will see telemedia convergence. “The telecoms industry will realize that it will have to make deals with ISP operators to sell content — so that if you buy this SIM card, for example, you can get ten books.
“For the consumer, access to content will become much cheaper. We cannot force the consumer to pay the same for digital as physical. Technology owners reads more, so why penalize them? We need to innovate now to keep them.”
Sharing, he maintained, should be “non-negotiable. Sharing does not create economic damage.” Publishers must engage with their customers; attitudes to piracy must be rethought (“piracy happens when motivation meets opportunity”); and publishers must build value around content “because payment works if the context is right — if there is a reason, people will pay.”
Added note: "Duncan Edwards, President and CEO of Hearst Magazines International, took an entirely different view on pricing. “We have discovered that, because of the ease of use, people are prepared to pay as much — or even more — for the digital versions of our magazines.”
Really? Not sure that maybe that have just discovered their own desire to get as much as before, and found some willing fans - rest assured, this won't last. Look at iTunes and the music industry:) People will not continue to buy songs for €1 every time they are interested. Unsustainable, imho:=)
May 09, 2012
New video: the future of Business and Communications (from Olavstoppen event in Stavanger May 3, 2012)
This is the complete video of my keynote at the Olavstoppen POL2012 event in Stavanger / Norway, on The Future of Business and Communications; May 3, 2012. You can download the PDF with the slides I used (low res version, creative commons licensed): Download Future of Business Olavstoppen Gerd Leonhard Keynote Public (6MB). Most high-res versions of my presentations can be found at Slideshare. You can download the video via this link (or add the file to your dropbox).
The Future of Business & Communications. Social. Local. Mobile. Cloud. And why Data is the New Oil. Futurist and CEO of TheFuturesAgency Gerd Leonhard was the keynote speaker at the Olavstoppen POL conference on May 3rd 2012 in Stavanger, Norway.
April 28, 2012
This is the complete (approx 80 minutes) video of my keynote at the HBR Poland conference in Warszawa March 16 2012. The slides are sometimes a bit hard to see as the video zooms back and forth so if desired you can download the complete PDF (high-res, 26MB) with my slides via http://db.tt/JmKiJyQh (creative commons non-commercial attribiution licensed, as always).
Topic: "The future of business: how to benefit from the global shift to a networked society"
The Internet, or to be more precise, the mobile and social 'Internet 2.0' that has exploded in the past 2 years, is dramatically changing the way we find and are found, how we relate to our customers (and vice versa), and by extension how we buy and sell. In a networked society, the-people-formerly-known-as-consumers are becoming more powerful by the minute; transparency rules and more often than not, interaction comes before transaction and attention is the currency. In this digital world, data is indeed the new oil, brands are publishers, and ecommerce almost entirely becomes mobile and social - and this has significant impact on B2B sectors, as well. Gerd will share his foresights on where things are headed in the next 3 years, provide examples of best practices and illustrate the biggest opportunities and how to prepare for them. The future of business is interdependent, real-time, social, local and mobile - get ready.
April 12, 2012
From a new eMarketer post (and related report), here are some interesting snippets:
"In a sign of how important online streaming and subscription music services have become to the recording industry, trade publication Billboard recently updated its weekly Hot 100 song chart to include data from Spotify, Slacker, Rhapsody, Cricket/Muve, Rdio and MOG. The revamped methodology went live in March 2012, after several months of testing that showed a rising curve for audio streams, from 320.5 million in the first week of 2012 to 494 million during the week of March 4, 2012. By comparison, digital track sales during that period decreased from 46.4 million to 27.1 million, according to Nielsen..."
This is, of course, totally obvious: as good as it is, iTunes is essentially an inadvertent punishment for being interested in more music, since every desire to listen to aka 'consume' new music results in having to spend another dollar on downloading the track. Cloud-based services don't have that problem - and clearly I won't pay $ 20.000 to fill up my iPod with Apple's music, while I have no problem saving 2000 Spotify tracks on my iPhone anytime I want to (and for $10 / month). I have been talking about this for the past 10 years, but here it is again: access is replacing ownership, like it or not (and I don't see a reason not to like it, as user or as creator). We can wish for this to be different, but it's not. End of story. Participate or become insignificant.
"Another indicator of the popularity of cloud-based streaming was a 50.5% increase in online music listening hours in 2011. According to a February 2012 report from AccuStream Research, US consumers spent 1.3 billion hours listening to music through internet radio and other streaming services in 2011, up from 865 million hours in 2010. The media spend associated with US internet radio and on-demand streaming services amounted to $293.7 million in 2011, according to AccuStream Research. This compares with $171.7 million spent on subscriptions to those services. AccuStream forecast that the total market would grow by 78% in 2012... Ad monetization is expected to grow at a healthy clip on the mobile side as well. eMarketer expects US mobile music advertising revenues to hit $591.5 million in 2015, more than doubling 2012’s total of $264.5 million. According to eMarketer estimates, the advertising component of mobile revenue is much higher with music than with gaming or video, largely because of the popularity of Pandora and Spotify on mobile devices..."
Yes, of course, streaming music currently makes much less money for the content owners and rights holders than downloading does - but the key to making this work is to get EVERYONE involved in streaming legally via one of the existing or future services and platforms, just like radio, i.e. starting with a more or less free / feels-like-free or freemium offering. The math is simple: if 200 Million people use Spotify or Simfy or Rdio - whether they pay 'with attention' aka advertising, via telco bundles, or with their own cash - then the rightsholders will see some serious money coming their way. If they can't allow this market to grow, then it won't be created (at least not in a legal way)
The bottom line is: the music industry has to monetize AROUND the music, not just WITH the music. Think advertising, bundling, added values... new generatives. There is no sense whatsoever in fighting the obvious trend of access replacing ownership.
"Data is exploding all around us: every 'like,' check-in, tweet, click, and play is being logged and mined. Many data-centric companies such as Google are already paying us for our data by providing more or less free services. Is data the new oil? TFA CEO Gerd Leonhard leads fellow thinkers Stowe Boyd, Jamais Cascio, and Andreas Weigend in an exchange on where data is going, and how we are going along with it. Data will become a key currency, as it is a virtually limitless, non-rival, and exponentially growing good. Do we need regulations or trust frameworks to deal with it? Can data really be safeguarded in an entirely free-market system governed by commercial interests? What will Generation AO (always-on) share with whom, when, where, and how? And if data is the new oil, how do we avoid wars and global conflicts fought over it...?"
April 09, 2012
"...turning the mobile Web into something more like TV.
Meanwhile, back on the book and music front, publishers already have the Amazon and Apple content sphincters in place, on the iPads, iPhones and Kindles that are gradually marginalizing our dull old all-purpose desktop and laptop computers.What used to be radio is gradually turning into a rights-clearing mess. You like Spotify? Read Michael Robertson on how hard it is for Spotify and other radio-like music services to make money, or for the artists to make much either.
You like to hear music on the radio, either over the air or over streams? Read David Oxenford’s report on how complicated that’s getting. Stopping SOPA was indeed an achievement by advocates of a free and open Internet. But that was like stopping one goal in a football game after the other side already built up a 100-to-0 lead...."
Some very good thoughts here. If this continues, will there be anything left that is a actually COMMON good, based on a PUBLIC License... something that is not behind some wall?
Jeff Jarvis said in 2005 (!): "In fact, the act of consumption is now an act of creation. There are so many examples. When I search on Google, I am finding stuff for me but when I click, I am adding to the wisdom of the crowd that makes Google more effective for every searcher who follows me. When I create my iTunes playlist I am also programming my personal iTunes radio station, which I can share; that’s still individual. But when my listening habits join in at LastFM, I’ve now contributed to a collective and that collective pays me back with recommendations (hear Fred on this). When I consume content and want to save it on Del.icio.us or other such services, that’s an individual act. But the tags we create together yield amazing wisdom of the crowd that can be useful in helping people discover content, in organizing the web around topics again, in improving search results, and even in improving ad performance....
very good points, here, and so true, today: look at Facebook, Google, Twitter: their value is not (just) in owning the data but in aggregating, mining, filtering and repurposing it.
April 05, 2012
I recently was invited to chime in on this snappy collection of 2020-predictions done by Amy-Mae Elliott at Mashable, along with some of my peers and esteemed futurist colleagues such as Ian Pearson, Jim Carroll and Dave Evans. Take a look. Here is my piece:
Connecting the Cloud With the Crowd
"By 2020 everything will have moved into the cloud: content, media, health records, education. Connecting the cloud with the crowd will become a huge business. Related to this, access will replace ownership in almost all forms of media. Future media 'consumers' will simply have music, films, TV shows, games, etc. in the cloud, paid 'with attention,' i.e., advertising and data mining (Facebook cloud), subscription (Apple new iTV), and bundles (i.e., with mobile operators). Most importantly, many consumers will not pay for 'content' per se, but for all the added values around the content, such as curation, packaging, design, social connections, interfaces, apps, etc. Finally, all media that is not social and mobile will shrink; all that combines with their current models will prosper."
Thanks to Amy at Mashable - well done!
Here is the complete video from my March 24 keynote at EcoSummit 2012 in Berlin (http://ecosummit.net/) speaking on “the journey from Ego to Eco”, see the slideshow here (slideshare); also embedded below. More on the Ego To Eco topic can be found here.
It would be great to get your feedback on my key messages on this fairly new topic, and also on the new slide design I am now using. Thanks!!
March 31, 2012
New video interview: the future of social media, paid content, data-oil, marketing and communications
This is a new video with a short and to-the-point interview produced by marketing magazine The Drum at Digital London, see http://www.thedrum.co.uk/news/2012/03/31/video-futures-agency-ceo-gerd-leonha... about the future of social media and how it will impact us. Most important message: in a digital society, you can't FORCE people to pay, you can only ATTRACT them to pay. Original video is at http://youtu.be/2jT6NcKmoM0 - thanks to everyone at Drum Magazine for making this available.
March 22, 2012
The EcoSummit 2012 in Berlin was my first speaking gig with an entirely new slide design and branding, created by AlpernCreative in Switzerland. Please let me know how you like it (and yes, the content, too:). Hopefully we will have a video soon, as well. See some related resources, here. Cross-posted at GreenFuturist.
March 20, 2012
Just found this via Ricoh Europe, in collaboration with The Economist (free PDF download, but requires email registration). This is a definitive MUST READ. Serious intel and stats here, and totally spot-on foresights.
US consumers lead the world trend, here, surely, but this is happening everywhere: Speed and Nowness are 2 trends that are changing the way we live, buy, create, communicate (and not always for the better, either). Read what I have said about these trends why these links: http://gerd.fm/nowandhere Found via my futurist buddy Stowe Boyd (http://www.onlinegraduateprograms.com/instant-america/ for full version)
March 10, 2012
Absolutely agreed. This is a huge powershift. Get ready to be disrupted. Read more here.
"London, 16 February 2012 - New figures from a study sponsored by Ricoh show that by 2020 the impact of new technology in the workplace will force businesses into a new era of decentralisation. The research , conducted by the Economist Intelligence unit, shows that 63 per cent of business leaders predict a shift towards a more decentralised business model and that responsibility for business decision making will move from centralised management boards towards individual employees. “We believe that businesses will be more process orientated, ensuring that critical information is more centralised and data can be received, stored and retrieved by employees. This will mean decision making can be less hierarchical and allow employees, who are collaborating directly with customers, to make important business decisions, without delay,” says David Mills, Executive Vice President, Operations, Ricoh Europe.
Supporting closer customer collaboration is essential as by 2020, business leaders believe that customers will be the main source of new product or service ideas. Furthermore, 86 per cent of business leaders agree that customers will become an integral part of internal decision-making and that project teams will typically include people from outside the organisation such as customers and business partners... In the future, there will also be a need to consider how experts outside the organisation can input and retrieve information to act on behalf of the business. 85.7 per cent of business leaders agree that project teams will typically include members from outside the organisation (for example, customers, partners, communities)... Mills says, “In the new era of decentralisation it will be essential for businesses to do more to adapt to the digital world, especially as critical information will need to be accessed by employees, many of whom will be working virtually or outside the business..."